The time I need to prepare an order for shipping varies. For details, see individual items.
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 3 days of delivery
Ship items back to me within: 7 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Local Customers: use coupon code "FREESHIP" for free pick-up.
Canadian Customers: shipping to anywhere within Canada is, unfortunately, very expensive. So, certain items do not come with tracking (unless a shipping upgrade is purchased). Orders are sent via regular letter mail to keep prices affordable, which can range anywhere from 2-8 business days for delivery after your order has shipped.
American Customers: orders are sent via USPS First-Class Mail with tracking and can be expected within 2-5 business days after your order has shipped.
Int'l Customers: delivery can be expected within 1-5 weeks, depending on destination and shipping method selected.
All items are shipped within 1-3 business days unless otherwise noted.
To promote the longevity of your bracelets elasticity:
1) Roll the beads over your wrist, stretching the elastic as little as possible.
2) Take the bracelet off before applying lotions/sprays to protect it against chemical breakdown.
3) Try to keep the knot from being exposed. Keeping it securely inside a bead will lessen the stress that it is exposed to, making it less likely to fail.
4) Wear your bracelet on your non-dominant hand. You are less likely to get your wrist caught with the hand that you use to do less things.
To create positive energy within your crystals, you should cleanse them to increase the effects of their metaphysical energies frequently. This is important as their effectiveness for healing, or whatever purpose they have been programmed for may be effected by negative vibrations within the stones.
Each piece of jewelry is made with spiritual intention and will be purified, cleansed and blessed prior to delivering to its new owner.
Information for general gemstone cleansing will be sent with your electronic order receipt, and not hard copy printed unless specifically requested.
Information for general gemstone charging/energizing will be sent with your electronic order receipt, and not hard copy printed unless specifically requested.
All of our crystals are ethically sourced. Many of the countries we currently buy from, including Bali, Guatemala and India, support various artisan communities through their social responsibility initiatives. This is a form of fair trade, where income is being used to support a diverse group of small manufacturers and families. Most of our semi-precious stones and crystal come from family-owned mines passed down from generation to generation, much like a family farm in Canada.
Our minerals are purchased from suppliers with the (correct) appropriate mining certificates, which establish their operations as safe and environmentally sound. We work with partners in the industry who we can trust.
We are not responsible for lost or stolen parcels. Please keep this in mind when purchasing regular standard shipping vs upgrading to a tracked shipping option. Pictures are provided as "proof" of shipment. Once your package has been dropped off with Canada Post, we cannot track or provide updates on your order.
We are not doctors and cannot give out medical advice. Energy healing crystals should be used as a compliment to other therapies and not as a replacement for regular medical care.
We support our passion to help rescue children from human trafficking by donating a portion our proceeds to OUR. They have gathered the world's experts in extraction operations and in anti-child trafficking efforts to bring an end to child slavery. OUR’s Ops Team consists of former CIA, past and current law enforcement, and highly skilled operatives that lead coordinated identification and extraction efforts. As victims are rescued, a comprehensive process involving justice for the perpetrators and recovery and rehabilitation for the survivors begins.
OUR has rescued 3,300 victims and assisted in the arrests of more than 2,000 traffickers around the world!
Please visit ourrescue.org for more information or to make a direct donation.